Postgraduate Medical Council of Victoria


Created, launched and supported Australia’s leading medical workforce software to ensure the future of Victoria’s healthcare system.


Postgraduate Medical Council of Victoria

Key Challenge

The Postgraduate Medical Council of Victoria Inc. administers the Allocation & Placement Service to Victorian Health Services to place medical and nursing workers to posts across the state, working closely and partially funded by the state Department of Health and Human Services.

Previously using a highly manual process that was based on a 15 year old on-premise product, PMCV tendered for a modern, bespoke, cloud-based application that would improve the customer experience, radically improve business efficiency, and allow them to grow their operations to service medical specialist colleges in other states, and grow their reputation as the leading workforce management service provider for the medical profession.

Our winning tender bid provided the following:

  • Implementation of an actuarial-backed double-preference allocation algorithm that is designed to be impartial to both the health services and the candidates.
  • Rebuild of the entire technology stack that facilitates their “Computer Matching Process” - including integrations with best-of-breed vendors such as AWS, Elasticsearch and application build using the modern technologies React, Node.js on an API-centric platform.
  • Facilitating product and business research activities including focus-groups, usability testing sessions and interviews with various stakeholders including hospital administrators, candidates and the Postgraduate Medical Council of Victoria.
  • Modernisation of the Postgraduate Medical Council of Victoria’s digital branding assets including the logo, colour palette, font selection - backed by thorough brand archetype research.
  • Change management consulting on the decommission of the legacy system onto the new modern platform.
  • C5 year support and maintenance with enterprise service level agreements.
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    Postgraduate Medical Council of Victoria

    Outcome Delivered

    Future proofing the Digital Asset suite for the Postgraduate Medical Council of Victoria.

    UserCentric delivered, on-time and on-budget, a world class SaaS application which was a finalist in the 2019 Australian Government digital awards. The platform (found at provides medical placement services across 26 vastly different medical specialties, from nursing, to graduate doctors, to specialist fields such as gastroenterology and nephrology.

    Experience deliverables

  • Visual Brand Identity including bespoke end to end design system
  • User Experience Design for the web and mobile applications
  • Usability testing for the users, administrators and other stakeholders
  • Technology deliverables

  • Solution architecture to handle the workloads of allocations while minimizing cloud costs
  • Node.js API platform using Express for expandable front end development
  • React.js responsive web application with custom reusable components
  • Headless CMS integration with Kentico Kontent and workflow design
  • Payment gateway integration with ANZ Cybersource
  • AWS cluster management with Docker & Kubernetes for load balancing
  • Model creation and maintenance for the Placement & allocation mathematical algorithm
  • Project Governance

  • Scope development and agile delivery
  • Design and training of workflows for content creation across the organization
  • Change management plan and delivery
  • Launch testing and risk management
  • 24/7 Support and warranties on deliveries, with 5 year maintenance contract
  • Delivered

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