About Us

Our key personnel have valuable experience in delivering modern web technology projects from the ground-up, for our enterprise, government, non-profits, and VC-backed startup clients.

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We are your partner for innovation delivery

We deliver digital products that transform businesses and markets.

UserCentric is more than a web or IT “agency” - our staff are highly trained software engineers and design professionals; we have previously held roles including Head of Mobile Banking at Macquarie Bank, Head of Creative Design at Qantas, and head of Internal Consulting at CBA.

Our team deeply understands the trends in the web and mobile applications landscape and engage with clients utilising the latest trends including React, React Native, Node.js and GraphQL. We are a Kentico Cloud Premium partner, only one of five companies globally to hold this position, and have certification or affiliation with many emerging enterprise platforms including Elastic, Form.io and cloud providers such as AWS and Azure.

Our skillset extends beyond websites and into deep Computer Science and Software Engineering fields including Artificial Intelligence, Business Process Automation, Customer Centred Design, and Human-Computer Interaction. Our capabilities are best demonstrated through successful case studies with Tier 1 organisations, all of whom are happy to be contacted as references.

Having operated successfully since 2014, we have a highly mature end to end project delivery lifecycle, from the initial client kickoff session, through to Customer Centred Design processes, Agile project management during engineering implementation, a rigorous Quality Assurance/ Launch process and reliable support and training. Where appropriate, we also have long term key partnerships with vendors for certain capabilities, e.g. Penetration Testing and 24x7 global incident response.