Capability building and managed services

We offer support for your team for the duration of our relationship, and understand that any system is only as effective as the people who use it.

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We are your partner for innovation training

UserCentric partners with its clients to ensure your staff are fully trained and can co-design business processes and change management materials with you. In addition to intuitive application design, with all applications we create video walks throughs, wikis and live training for both the users and enterprise support staff.

We will work with you to develop material to ensure the learning experience is tailored to the appropriate level of technical expertise for your staff. We use these findings to create learning objectives, course curriculum and produce live knowledge bases for offline learning.

We develop learning to meet the VARK modalities (Visual, Audio, Reading and Kinetic) to vary the learning style and create useful in situation learning for the courses we design.

Once deployed, we offer 24x7 managed services, comprising SLA-guaranteed incident response, managed hosting, and application support for bug fixes. We offer a dedicated phone and email help desk for Priority 1 and 2 incidents and a “follow the sun” model with partner offices in Sydney, London, Boston and Singapore. Depending on the support tier, we can offer 30 minute incident response SLAs any time of day or night.

To complement this, an appropriate system of real time performance and security monitoring alerts is implemented to supplement our ability to respond quickly to any predicted or actual performance issues in the application or infrastructure.