UserCentric | About Us
We’re a global team
with insanely high standards
UserCentric is headquartered in Australia, with distributed teams of digital professionals working from offices in Sydney, Melbourne and Brisbane, and offshore teams in Mexico, Spain and Lithuania.
Relentlessly focused on client success
Our unique blend of Tier 1 strategy consulting experience coupled with deep software engineering expertise differentiates us from digital agencies, which grew out of the advertising industry with a focus on creative design and industry awards.
We prefer to be the unsung heroes behind our clients success, always putting your business goals at the centre of what we do. Whether its driving new revenue streams, automating processes to reduce cost, or reducing organisational risk, we are your trusted digital partner.
Our approach is fast, flexible, and collaborative. All UserCentric clients have direct access to our leadership team, and a designated Product Manager who is responsible for making sure we thoroughly understand client expectations and deliver to them. We aim to foster long-term client relationships, and prefer to maintain, support and enhance the solutions we build with multi-year contracts and clear Service-Level Agreements.
Diverse client base
Our clients are a mix of large enterprises (Westpac, Macquarie Bank, State and Federal governments), venture-backed startup and scale ups (SocietyOne, FluentCommerce, Oneflare), and commercial organisations looking for a transformation partner (KPMG, Actevate, PMCV). We have specific industry expertise across financial services, healthcare, government and online marketplaces, with our staff having held senior executive positions and Board roles in these verticals.
Methodology and IP
We create business impact via proven approaches to identifying and delivering on digital opportunities, using best-in-class techniques such as design thinking, rapid prototyping and UXD. Our process includes aspects of the Google Ventures Design Sprint, Lean Startup and Agile Kanban methodologies.